The Customer Is Always Right

annoyingwaiterOne of my core principles for being a volunteer on the audio crew, is having the right attitude. I like to call this the customer service approach. In short, you are there to help facilitate the service, supporting the band, the singers, and bridging the connection between the stage and the congregation, all with a spiritual focus!

Have you ever been to a restaurant though, where the waiter would not just leave you alone?! I’ve experienced that, and it’s very frustrating. You can’t take 2 bites of food, or get more than 3 sentences into a conversation with your company before he’s back again asking how the food is, if you need anything, and what your plans are for the weekend. How in the world does this apply to your Sunday morning service?

It’s been mentioned here before that doing this job means little, if any recognition. Joining this crew means your home will be behind the scenes amongst the shadows. Like a good waiter though, you want to emerge when needed and resolve any issues that arise.

As a part of the sound team too, it is your job to accommodate the band and assist them during sound check. Be careful about taking this too far though. If you are constantly interrupting rehearsal, asking how their monitor mix is, giving them tips on mic techniques, or, trying too often to get the focus on you, you may be detracting from the whole focus of the sound check!

Make sure the band knows you are available, and be quick to respond when called upon. Do not, however, create problems just so you can fix them. If you are accommodating when called upon and make yourself accessible, then trust the band to call you when needed, but otherwise, be comfortable sitting back and not being the focus.

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1 Comment for this entry

  • Daniel

    I know all this now, but I wish someone would have told me all this when I first got into running the sound. Could’ve save me from making enemies (who eventually became friends, but it was an uphill battle).

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